Faq

What are your methods of payment?

We accept Credit Cards(Visa Card,JCB Card) .

Where do you ship and what are your shipping rates?

1. We Ship to worldwide area for free by EMS. If the EMS can't arrive,we will use DHL,UPS,TNT,Fedex and China Post.

2. We will provide you with tracking number via e-mail once your goods have been shipped out.

How long will it take for my items to arrive?

All the items are handled by EMS (Express Mail Service, door to door service). Generally you will get your items in 5-7 days after your order has been processed. In most cases, the items are received in 5 business days; however we named 7 days in case of delays.

How do I contact online service after payment was made?

You can contact us via the online Msger or via email. All inquiries are answered within 24 Hours. If you have not heard from us, please check your Spam Mail.

Do we issue REFUNDS or EXCHANGES?

There are no returns/exchanges allowed unless wrong model or wrong size was received. Ex: Ordered size 30, received size 32 (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.

My credit card was declined, now what?

There are various reasons for a declined credit card transaction.

The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.

While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Can I get some discount off? How much? How?

1. If you order 3 pcs in one order, you get 3% off.

2. If you order more than 5 pcs, you get 5% off.

3. If you order more than 10 pcs, you get 10% off.

4. If you order more 99usd, Free Shipping!

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